Support

Email support@qlareti.com for anything — account issues, voice mode trouble, billing, feedback. We aim to reply within one business day.

For privacy and data-protection requests (access, export, deletion), email privacy@qlareti.com.

Voice mode isn't hearing me

Confirm Ora has microphone permission in your phone's Settings → Ora → Microphone. If it's already on, force-quit and reopen the app. If the issue persists, email support with the time of the failed session so we can look at the logs.

I can't sign in with Apple or Google

Make sure you're signed in to the same Apple ID or Google account you originally used to create your Ora account. If you changed providers, email support and we'll relink your account.

How do I delete my account?

In the mobile app: Settings → Account → Delete account. Your conversations, profile, and reflection responses are deleted within 30 days. If you're locked out and can't reach that screen, email privacy@qlareti.com from the address on the account.

What data does Ora store, and who sees it?

See the Privacy Policy for the full picture and Subprocessors for the named third parties that process data on our behalf. Conversations are never used to train AI models.

Is Ora a substitute for therapy?

No. Ora is a coaching companion, not a therapist or medical professional. If you are in crisis or need clinical support, please reach out to a qualified provider or your local emergency services.

If Ora is unreachable or behaving unexpectedly across the board, it may be us. Email support and we'll confirm and post an update.